Returns & Exchange

At Breeze, we want you to feel confident about every purchase. If you need to exchange an eligible item, please review the conditions below and contact us within the required timeframe.

Exchange at a Glance

Request period: Within 3 days of receiving your order
Product condition: Unused, unworn, with original tags and original packaging
Size exchange: Available
Sale items: Exchangeable
Refund: Available when an eligible replacement is unavailable due to stock unavailability

Exchange Policy

All Breeze products are eligible for exchange when the exchange request is made within 3 days of receiving the order and the product meets our exchange conditions.

This includes regular-priced and sale or discounted products.

Product Condition

To qualify for an exchange, the returned product must:

  • Be unused and unworn
  • Have all original tags attached
  • Be returned in its original packaging
  • Be in the same condition in which it was received

Breeze will inspect the returned product after receiving it before processing an exchange or eligible refund.

Size Exchange

If you need a different size, please contact Breeze within 3 days of receiving your order. The product must remain unused and meet all exchange conditions. Once we receive and inspect the returned item, the replacement will be arranged subject to availability.

Wrong or Damaged Product

If you receive an incorrect or damaged product due to an error from Breeze, please contact us within 3 days of receiving the order. After the returned product is received and reviewed, we will arrange an eligible replacement.

Exchange Delivery Charges

If Breeze made an error
Breeze will cover the applicable exchange delivery charges.
If the exchange is requested by the customer
The customer will be responsible for the applicable exchange delivery charges.

Refunds

Breeze primarily offers exchanges for eligible products. If an eligible replacement cannot be provided because the required product or variant is out of stock, a refund may be issued.

Any eligible refund will be processed only after Breeze receives the returned product and confirms that it meets the required return conditions.

Sale & Discounted Products

Sale and discounted products are also eligible for exchange, provided the request is made within 3 days of receiving the order and the product satisfies all exchange conditions.

How the Exchange Process Works

1. Contact Breeze
Contact us within 3 days of receiving your order and let us know why you would like an exchange.
2. Return the Product
Return the product unused, unworn, with its original tags and packaging.
3. Product Inspection
Once we receive the item, our team will check its condition and verify exchange eligibility.
4. Exchange or Eligible Refund
An eligible replacement will then be arranged. If the required replacement is unavailable, an eligible refund will be processed.

Important

Exchange requests made after 3 days of receiving the order, or products that have been used, worn, damaged after delivery, or returned without their original tags or packaging may not qualify for exchange.

Need Help With an Exchange?

Contact Breeze through our Contact Us page within the required timeframe. Our team will guide you through the exchange process.