Terms of Service

Welcome to Breeze. These Terms of Service explain the conditions that apply when you visit our website, purchase products, or use our services. By using this website or placing an order, you agree to these terms.

1. About Breeze

Breeze is an online fashion store serving customers in Bangladesh. References to “Breeze”, “we”, “us”, or “our” in these terms refer to the Breeze online store.

2. Using Our Website

You may use our website for lawful personal shopping purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent or unlawful activity.

3. Product Information

We aim to present product descriptions, sizes, prices, photographs, and other information as accurately as possible. Slight differences in product color may occur because of photography, lighting, and individual screen settings.

4. Product Availability

All orders are subject to product availability. An item may become unavailable after an order is placed. If we are unable to provide an ordered product, we will contact you regarding the available options.

5. Prices

Product prices are displayed in Bangladeshi Taka (BDT/৳), unless otherwise stated. Applicable delivery charges are added according to the delivery location and are shown during checkout before the order is completed.

6. Orders

You are responsible for providing accurate order, contact, and delivery information. Please review your selected products, sizes, quantities, delivery address, and contact number before completing your order.

Breeze may contact you when necessary to confirm or process an order.

7. Payment

Available payment methods may include Cash on Delivery, Visa, Mastercard, bKash, and Nagad. Available options are shown during checkout.

No advance payment is required for eligible Cash on Delivery orders. Online payments are completed through the payment options available at checkout.

8. Coupons & Promotional Offers

Promotional or coupon codes may be subject to eligibility requirements, minimum order values, selected products, validity periods, or usage limits. A valid code must be entered and applied during checkout. Breeze may modify or discontinue promotional offers when appropriate.

9. Shipping & Delivery

Delivery times are estimates and may occasionally be affected by courier availability, weather, public holidays, operational issues, or circumstances outside our reasonable control.

10. Exchanges

Exchange requests must be made within 3 days of receiving the product. Products must be unused, unworn, in their original condition, with original tags attached and original packaging.

Regular-priced and sale or discounted products are eligible for exchange when they meet these conditions.

11. Size Exchanges

Size exchanges are available when requested within 3 days of receiving the order. The returned item must first be received and inspected by Breeze. A replacement will then be arranged subject to availability.

12. Wrong or Damaged Products

If you receive an incorrect or damaged product due to an error from Breeze, please contact us within 3 days of receiving your order. Where Breeze is responsible for the exchange, Breeze will cover the applicable exchange delivery charges.

13. Customer-Requested Exchanges

If an exchange is requested for reasons attributable to the customer, including a size change, the customer will be responsible for the applicable exchange delivery charges.

14. Refunds

Breeze primarily provides exchanges for eligible products. If an eligible replacement cannot be provided because the required product or variant is out of stock, a refund may be provided.

Any eligible refund will be processed after Breeze receives and inspects the returned product and confirms that it meets the required conditions.

15. Order Changes & Cancellations

If you need to change or cancel an order, contact Breeze as soon as possible. Changes or cancellations may not be possible after an order has been processed or dispatched.

16. Intellectual Property

Unless otherwise stated, content presented on the Breeze website, including branding, graphics, layouts, written content, and other original website materials, may not be copied, reproduced, or commercially used without appropriate permission.

17. Third-Party Services

Certain services used to operate the store, including payment processing, delivery, and other technical services, may be provided by third parties. Their services may also be subject to their own applicable terms and policies.

18. Website Availability

We aim to keep the website available and functioning properly, but uninterrupted or error-free access cannot always be guaranteed. Maintenance, technical issues, or external service interruptions may occasionally affect availability.

19. Privacy

Information provided while using Breeze is handled in accordance with our Privacy Policy. Please review the Privacy Policy for information about how personal information is handled.

20. Changes to These Terms

Breeze may update these Terms of Service when store operations, policies, services, or applicable requirements change. The latest version published on this page will apply from the time it becomes effective.

21. Contact Us

If you have questions about these Terms of Service, an order, payment, delivery, or exchange, please contact Breeze through our Contact Us page.